CONFIDENTIALITY
This document is the property of the Red Snapper Group (RSG). RSG documents are to be used only for the purpose for which they are authorised and are not to be used for non RSG related activities. Users shall not make unauthorised copies of documents, except as permitted by law or by the owner of the document. Distribution to third parties is strictly forbidden.
Learning Outcomes
- Understand effective communication
- How to address the needs of others
- Identify approaches to effective communication including Neuro-Linguistic Programming (NLP)
- Understand effective questioning, cognitive instructions and structured conversations
